It's been well documented that since the pandemic began, the average number of patients who visited Urgent Care clinics had remained higher than pre-Covid levels. With additional pressure during holiday periods, most Urgent Care take on overflow from general practices. From our research, nearly all still operate on an archaic patient identification process that is paper based.
HPS has taken the initiative to develop a module that is patient user friendly especially since most patients that visit an urgent care clinic are experiencing a lot of pain and stress. Eliminating patients having to queue up to visit the receptionist to take a form and then to queue up again to return the forms, was an essential task for our team.
Automating this process will be a huge driver for Urgent Care clinics’ management to be more sustainable by reducing paper wastage, consequently reducing printing costs. And most importantly, reducing the stress level and human error for admin staff.